8www Privacy Policy
Introduction & Scope
This Privacy Policy explains how your personal information is collected, stored, used, and kept secure when you use the 8www platform. This policy applies to our website, mobile app, and all related services.
By creating an account, logging in, or using any of our services, you are considered to have agreed to the terms of this policy. If you do not agree, we kindly ask that you refrain from using our platform.
What Information We Collect
We collect two types of information: what you provide directly during registration, and data generated automatically while you use the platform.
Information You Provide Directly
- Full name & date of birth
- Mobile number & email address
- Password (stored in encrypted form)
- National ID (NID), passport or driving licence number — required for identity verification before withdrawal
- bKash, Nagad, Rocket or Upay account number
Automatically Collected Information
- IP address & device model
- Browser type & operating system version
- Login time, session duration & game activity logs
- Deposit & withdrawal transaction history
How We Use Your Information
8www never sells your data. The table below outlines the purposes for which your information is used and the legal basis for each.
| Purpose of Use | Legal Basis |
|---|---|
| Account creation & identity verification | Performance of contract |
| Processing deposits & withdrawals | Performance of contract |
| Fraud & money laundering prevention | Legal obligation |
| Providing 24/7 live chat support | Performance of contract |
| Personalising bonuses & VIP benefits | Legitimate interests |
| Platform technical improvements & bug fixes | Legitimate interests |
| Promotional emails or SMS (opt-in basis) | Consent |
Sharing Information with Third Parties
We only share your information with third parties in the following specific circumstances:
- Payment processors: bKash, Nagad, Rocket and Upay receive limited information necessary to confirm transactions.
- Game providers: Playtech, Ezugi, Spribe, JDB, CQ9 and JILI receive technical data during game sessions; they are not permitted to use this data for marketing purposes.
- Identity verification services: An accredited KYC partner is used to verify your ID before your first withdrawal; the review process takes up to 6 hours.
- Law enforcement authorities: Information is provided when required by a valid legal order or court directive.
Outside of the above, your personal information is not shared with any advertisers, data brokers or social media companies.
Cookies & Tracking Technologies
Our platform uses cookies and similar technologies. The types of cookies we use and their purposes are listed below:
| Cookie Type | Purpose | Validity | Can Be Disabled? |
|---|---|---|---|
| Essential | Login sessions & security tokens | Deleted at end of session | No |
| Functional | Language preferences & balance caching | 30 days | Yes |
| Analytics | Page performance & usage statistics | 12 months | Yes |
| Marketing | Affiliate tracking & conversion measurement | 90 days | Yes |
You can turn off non-essential cookies at any time from your browser settings. However, disabling functional cookies may partially limit your login experience.
Data Retention Period
8www keeps your information only for as long as necessary. Core account data is retained while your account remains active. Even after an account is closed or deleted, transaction logs and identity document copies may be kept for up to 5 years to meet regulatory and legal obligations.
Analytics and marketing data is anonymised and deleted after 12 months. If you withdraw consent for promotional communications, the relevant data is removed immediately.
How 8www Keeps Your Data Secure
Security is maintained on two levels — technical and organisational:
Technical Security
- TLS 1.3 encryption — applied to all data transfers
- AES-256 encryption — for sensitive information stored in our databases
- Two-factor authentication (2FA) — optional but strongly recommended
- Real-time suspicious login detection system
Organisational Security
- Data access restricted to authorised staff only
- Regular internal security audits
- Data Processing Agreements (DPA) with all third-party service providers
Your Rights & How to Submit a Request
You have the following rights regarding your personal data:
| Right | What It Means | Processing Time |
|---|---|---|
| Access | Request to view what information we hold about you | 7 working days |
| Correction | Fix inaccurate or outdated information | 3 working days |
| Deletion | Request permanent removal of your account and data | 14 working days (subject to legal obligations) |
| Objection to Processing | Request to stop receiving marketing communications | Immediately |
| Data Portability | Receive your data in a machine-readable format | 10 working days |
To exercise any of these rights, log in and contact our support team via 24/7 live chat. Your request will be processed once your identity has been verified.
Underage Users
8www strictly prohibits registration by anyone under 18 years of age. Date of birth is verified during registration, and age must be confirmed with a valid ID document before the first withdrawal.
If we confirm that an underage person has created an account, that account will be closed immediately and all associated data will be deleted.
Changes to This Policy
We may update this Privacy Policy from time to time. For significant changes, the "Last Updated" date at the top of the page will be revised and an SMS notification will be sent to your registered mobile number.
Continued use of the platform after any changes will be considered as acceptance of the updated policy. If you do not agree with the new terms, you may request account closure.
Contact Us
For any privacy-related questions or requests, reach out to our 24/7 live chat support. You can find the live chat option at the bottom of your dashboard after logging in.