8www: Responsible Gaming

8www believes gaming should be a source of fun, not stress. This page covers all our policies and tools designed to keep you safe.

Age Requirement & Verification Rules

You must be at least 18 years old to register on our platform. During registration, you confirm that you are of legal age and that playing online is permitted in your area.

Identity verification is mandatory before your first withdrawal. Any one of the following documents is accepted:

  • National ID Card (NID)
  • Passport
  • Driving Licence

After submitting your documents, the review is completed within 6 hours. If there is any doubt about your age or identity, we may request additional documents at any time and restrict your account until verification is complete.

Please note: Playing is strictly prohibited for anyone under 18. Registering using someone else's identity is a punishable offence and the account will be permanently closed.

Signs of Problem Gambling

When gambling shifts from entertainment to a problem, certain warning signs appear. If any of the following applies to you, consider seeking help:

  • Spending money repeatedly beyond your budget
  • Placing more bets to try to recover lost money
  • Hiding your gambling from family or friends
  • Trying to stop but being unable to
  • Gambling affecting your work, sleep, or relationships
  • Turning to gambling when feeling stressed, restless, or low

Check Yourself on 8www

After logging in, you can view your gaming history anytime from the "My Account" section. Ask yourself these three questions:

  1. How much have I deposited in total over the last 30 days?
  2. On average, how many hours a day am I spending on gaming?
  3. Can I stop myself when I am losing?

Your answers will help you understand whether your gaming is under control. Contact our 24/7 live chat for help downloading your account statement as a PDF.

Set Deposit, Time & Loss Limits

We give you the ability to set your own limits. Request via live chat and the team will activate the limit within 24 hours. Lowering a limit takes effect immediately; requests to increase a limit go through a 7-day review.

Limit Type What It Controls Time to Take Effect
Daily Deposit Limit Maximum deposit amount within 24 hours Instant
Weekly Deposit Limit Maximum deposit amount within 7 days Instant
Monthly Deposit Limit Maximum deposit amount within 30 days Instant
Daily Loss Limit Maximum net loss in a single day Instant
Session Time Limit Maximum continuous playing time in one session Instant
Reality Check Time reminders at set intervals Instant
Tip: Setting a monthly deposit limit at the start of the month removes the risk of overspending by month-end. This limit applies from the minimum deposit of ৳400.

Self-Exclusion: Temporarily Close Your Account

If you want to take a break from gaming, self-exclusion is the most effective step. During the exclusion period, deposits, bets, and bonus offers are completely suspended.

Steps to Self-Exclude

  1. ১Open 24/7 live chat and mention "self-exclusion". The team member will verify your identity.
  2. ২Choose your exclusion period: 1 week, 1 month, 3 months, 6 months, or permanent closure.
  3. ৩Your account will be restricted within 1 hour of your request. Consider the exclusion active once you receive the confirmation message.
  4. ৪To reactivate after the period ends, contact live chat again. Accounts closed permanently cannot be reopened.
Important: If you try to open a new account during your exclusion period, it will also be closed and any deposited funds may not be returned.

Family's Role in Protecting Minors

It is your responsibility to ensure that no child or teenager in your household can access your account. Some simple steps:

  • Keep your login password strong and confidential.
  • Always log out after you finish playing.
  • Disable the browser password manager on shared devices.
  • Use parental control software on your device (e.g. Google Family Link).

If you suspect someone using your account may not be an adult, contact us. We will investigate and suspend the account if necessary.

Where to get help and support

If you are worried about your gambling, you do not have to face it alone. Our support team can help you directly and connect you with outside organisations.

8www Support

Ask us anything about Responsible Gaming via 24/7 live chat. All conversations are completely confidential and judgement-free.

External Support

Gambling addiction is a recognised mental health condition. For professional advice — for yourself or a family member — contact a local mental health centre or a national helpline. Kaan Pete Roi helpline or the nearest government mental health hospital can provide support.

Remember: Asking for help is not a weakness. The first step is always the most important one.

Frequently Asked Questions

Will I get my deposited funds back during self-exclusion?

Unused funds deposited before the exclusion started are generally refundable. However, no transactions are accepted while exclusion is active. Contact us via live chat for details.

How long does it take to set a deposit limit on 8www?

Requests to lower a limit take effect immediately, usually within 1 hour. Requests to increase a limit go through a 7-day review period so you have time to reconsider your decision.

Can I end my exclusion period early?

No. Exclusion cannot be lifted before the set period ends. This is intentional — so you can take a genuine break.

I think someone I know is struggling. What should I do?

Encourage them to talk openly and let them know professional help is available. You can also reach out to our live chat team; they will guide you on the next steps.

How do session time limits work?

You can set a daily time limit (for example, a maximum of 2 hours per day). Once the limit is reached, your session ends automatically and you cannot log in again until the next day.

All our tools to keep your gaming safe are free to use. If you have any questions, visit our Help Centre or return to the homepage.