8www Help Centre

Only one account is allowed per mobile number and ID. If a second account is detected, both accounts will be suspended and the balance may be forfeited. If you need to transfer from one account to another, contact us directly on live chat.

Accepted documents: National ID (NID), passport or driving licence. Photos must be clear and fully legible — blurry or partially cropped images will not be accepted. You can still make deposits before verification is complete, but withdrawals will be on hold until it is done.

Clear your browser cookies and cache, then try again. If the problem continues, switch to a different browser or use the mobile app — sessions stay active much longer on the app. Download the App and log in directly with your mobile number.

Yes. Go to the "Security" section in your account settings and turn on SMS OTP verification. You'll be asked for an OTP each time you log in from a new device or location. Keeping this on significantly reduces the risk of unauthorised access.

In most cases, delays are caused by network lag or high traffic on the mobile banking server. Wait 15 minutes first. If the amount still hasn't arrived, contact us on live chat with your transaction ID — the team will verify and credit it manually.

No. Currently only bKash, Nagad, Rocket and Upay are accepted. If new payment methods are added in future, it will be announced on the site's promotions page.

If a withdrawal is cancelled, the amount is returned to your main account balance immediately. Common reasons for cancellation include incomplete identity verification or an incorrect account number. Fix the issue and submit your request again.

8www does not charge any withdrawal fee. However, mobile banking services such as bKash or Nagad may apply their own cash-out charges — this depends on the type of mobile banking account you hold.

Bets on all games count towards wagering; however, slot games contribute 100% while live table games typically contribute 20%–50% — the exact rate is stated in the bonus details. If you want to clear wagering quickly, go for CQ9 or JILI slots.

Yes. If you skip the bonus option at the time of deposit, the full amount will be added directly as real money. Once a bonus has been credited to your account, it cannot be separated without completing the wagering requirement.

You earn a ৳350 bonus for each successful referral. The referred friend must complete registration and make a minimum deposit of ৳400. The bonus will be credited directly to your account.

Yes. Turnover is calculated at the end of each calendar month and the tier is set automatically. Benefits of the new tier take effect from the first day of the following month. If turnover drops, your tier may go down as well.

RTP (Return to Player) is the average amount you can expect to get back per ৳100 wagered over the long run. For example, an RTP of 97.6% means an average return of ৳97.60 over time. The RTP for each game is shown in the info button or the payout table.

The round result is safely stored on the server. Once you reconnect, the game will continue from where it left off. If you notice any discrepancy in your balance, contact live chat with the round ID to get it resolved.

First, make sure your phone is running Android 7.0 or above and has at least 120 MB of free storage. If you have an older version installed, uninstall it first. If the problem continues, go directly to the download page from your browser and download the file again.

There is no separate APK for iOS. iPhone or iPad users can open 8-www.app directly in Safari or Chrome — the site works fully on mobile.